FAQs

1. How do I place a custom order?
Contact us via service@dinastiatour.shop with your requirements. Our team will guide you through the process and provide a quote.

2. What payment options are accepted?
We accept all major credit and debit cards, PayPal, and other secure online payment methods.

3. How can I check the status of my order?
Once your order ships, you’ll receive a confirmation email with a tracking number to monitor delivery progress.

4. Do you ship to P.O. boxes?
We can ship to P.O. boxes in certain regions. Please check shipping availability during checkout.

5. Can I cancel my subscription or recurring order?
Yes, recurring orders or subscriptions can be canceled at any time by contacting us at service@dinastiatour.shop.

6. What is your return window?
Returns are accepted within 30 days of delivery for items in original condition with all packaging. Customers are responsible for return shipping unless the product is defective or incorrect.

7. How are refunds issued?
Refunds are processed back to the original payment method after the returned item is inspected. Processing usually takes 3–10 business days.

8. Do you offer product warranties?
Yes, select products include warranties. Details are listed on each product page.

9. Can I request a gift receipt?
Yes, gift receipts can be requested during checkout or by contacting our support team.

10. How do I contact customer support?
You can reach our support team via email at service@dinastiatour.shop. We strive to respond promptly during business hours.